Shipping

Packaging

Our packaging is 100% plastic free and we encourage you to reuse or recycle the materials. 

Shipping

We use a carbon neutral courier service to deliver your orders and you will receive tracking information once your order has been dispatched.

Please allow 2-3 business days for us to fulfil your order. 

If you wish for a signature to be required on delivery, please add a note at checkout. 

Estimated delivery times

Australia Wide Standard Shipping 2-5 business days (metropolitan areas).

Delivery times can vary if you are located in a regional area of Australia, United States, Singapore or United Kingdom. 

Pricing

Your rate will be automatically calculated at checkout based on the weight and location of your delivery address. If you have any further questions, please contact us via our contact form or email.

Unclaimed parcels 

Parcels will be held by the delivery service for maximum hold time. Should you not respond to a calling card and your parcel is returned to The Handmade Collective & Co as unclaimed, further shipping charges will be required for re-dispatch. Shipping charges from the original dispatch are not refundable. 

Redelivery of parcels

Please take care when entering your shipping address. If this is entered incorrectly, the parcel is unsuccessfully delivered and the parcel is returned to The Handmade Collective & Co, you will be required to pay for additional shipping to resend this. 

Please note

Once your parcel has been sent, it is the purchasers responsibility to liaise with the courier company regarding your order.